Our policies.
SHIPPING & ORDER POLICY
ORDER CONFIRMATION
After placing your order, you should receive an order confirmation email immediately.
If you did not receive your confirmation email, it may be due to one of the following:
The email address entered at checkout was incorrect.
The email was sent to your spam or junk folder.
Your email inbox is full and cannot receive new messages.
If you are unable to locate your confirmation for any reason, please contact us as soon as possible at:
To help us locate your order quickly, please include:
Full name used at checkout
Approximate date the order was placed
Items ordered, if known
Email address used at checkout
Phone number associated with the order
Please allow up to 72 hours for a response to emails.
SHIPPING ADDRESS RESPONSIBILITY
It is the customer's responsibility to make sure that all shipping and contact information is correct before completing checkout.
This includes:
Full name
Complete shipping address
Apartment, suite, or unit number
City
State
ZIP code
Email address
Phone number
INCORRECT ADDRESS
If your order has not yet shipped, please contact us immediately at:
If we receive your request before your order enters processing or shipment, we may be able to correct the address.
Due to the speed of our fulfillment process, we cannot guarantee that address changes can be made after an order has been placed.
Once an order has shipped, Sourlicious.tx cannot make changes to the shipping address.
Customers must contact USPS directly if an address correction or delivery adjustment is needed after shipment.
Once an order has shipped, it is the customer's responsibility to collect the package at the shipping address provided at checkout.
DELIVERED PACKAGES & CUSTOMER RESPONSIBILITY
Once a package is marked as delivered by USPS, it is considered successfully delivered.
Customers are responsible for locating and retrieving their package.
If your tracking shows delivery to:
A parcel locker
Apartment mailroom
Leasing office
Front office
Community mailbox
Other designated delivery location
the customer is responsible for contacting the appropriate location or USPS to retrieve the package.
Sourlicious.tx does not have access to parcel lockers, mailrooms, apartment offices, or other delivery locations and cannot retrieve packages on behalf of customers.
If you do not receive access to a parcel locker, please contact USPS, your local mail carrier, or your apartment/property management directly.
REFUNDS
All sales are final.
IMPORTANT DISCLAIMER
By placing an order with Sourlicious.tx, the customer acknowledges and agrees to the terms of this Shipping & Order Policy.
Customers are responsible for providing accurate shipping information and monitoring their tracking information after shipment.
Sourlicious.tx is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer, carrier delays, lost or stolen packages after delivery, or circumstances outside of our control.
Sourlicious.tx reserves the right to update or modify this policy at any time.
Last updated: April 27, 2026